Shipping Policy – vvgvvg
At vvgvvg, we strive to ensure your orders are delivered promptly and efficiently. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping methods, and related information to help you stay informed about your purchase.
1. Order Processing
- Processing Time: All orders are typically processed within 1–3 business days after payment confirmation. Processing time includes verifying payment details, preparing items for shipment, and packaging.
- Order Verification: In some cases, we may contact you to request additional information (e.g., address clarification) to ensure smooth delivery, which could slightly extend processing time.
- Business Days: Processing and shipping timelines exclude weekends and major holidays.
2. Delivery Timelines
- Estimated Delivery Time: After your order is shipped, delivery is estimated to take 6–12 business days to any destination worldwide. This timeline is calculated from the date of shipment and may vary based on factors such as customs processing, local postal services, and geographic location.
- Tracking Your Order: Once your order is shipped, we will send a confirmation email containing a tracking number and a link to track your package. You can use this tracking number to monitor the progress of your delivery through the shipping carrier’s website.
3. Shipping Methods and Carriers
- We partner with reliable international shipping carriers to ensure your orders reach you safely.
- All shipments are sent with standard shipping service, which includes tracking.
4. Shipping Costs
- Global Free Shipping: We are pleased to offer free shipping on all orders worldwide, with no minimum purchase required. There are no hidden fees for shipping, and the price displayed at checkout is the total amount you will pay.
5. Customs and Duties
- For international shipments, your order may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
- Customs policies vary by country, so we recommend checking with your local customs office for information on potential charges before placing your order. vvgvvg is not responsible for delays caused by customs processing.
6. Address Accuracy
- It is your responsibility to provide a complete and accurate shipping address during checkout. We cannot be held liable for orders delivered to incorrect or incomplete addresses provided by the customer.
- If you need to modify your shipping address after placing an order, please contact us immediately at [email protected]. Address changes may be possible only if the order has not yet been shipped; once shipped, we cannot redirect packages.
7. Lost or Damaged Packages
- Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please check with your local postal service or neighbors first. If the package is confirmed lost, contact us at [email protected] within 14 days of the estimated delivery date, and we will assist in resolving the issue.
- Damaged Packages: If your package arrives damaged, please contact us at [email protected] within 7 days of delivery, including photos of the damage and the packaging. We will arrange for a replacement or refund based on the circumstances.
8. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact our customer service team at: