Refund Policy – vvgvvg

At vvgvvg, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility criteria, processing timelines, and refund methods. By making a purchase on our site, you agree to comply with this policy.

1. Eligibility for Refunds

  • Return Period: You may request a refund for any item(s) purchased from vvgvvg.com within 60 days of the delivery date. Items returned after this period will not be eligible for a refund.
  • Condition of Items: To qualify for a refund, returned items must be in their original condition—unworn, unwashed, undamaged, and with all original tags and packaging intact. Items that show signs of use, alteration, or damage due to improper handling will not be accepted for a refund.
  • Exceptions: Customized or personalized items are non-refundable, unless they arrive defective or damaged due to a mistake on our part.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Customer Service: Reach out to our team at [email protected] with your order number, the reason for the return, and photos of the item(s) (if applicable, e.g., for defective items).
  2. Receive Return Instructions: Our team will review your request and provide a return authorization number (RA#) along with detailed instructions for shipping the item(s) back to us. Do not return items without a RA#, as they may not be processed.
  3. Ship the Item(s): Send the item(s) back to the address provided in the return instructions, including the RA# on the package. We recommend using a trackable shipping method, as we are not responsible for lost or delayed return shipments. You are responsible for covering return shipping costs, unless the item is defective or we made an error in your order (e.g., wrong size, wrong item).

3. Refund Processing

  • Inspection of Returned Items: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1. This inspection typically takes 1–3 business days.
  • Refund Approval: If your return is approved, we will process your refund within 5–10 business days of approval. Refunds will be issued in United States Dollars (USD)—the same currency used for your original purchase.
  • Refund Method: Refunds will be credited to the original payment method used for the purchase (e.g., credit card, PayPal). Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider (typically 3–10 business days after processing).

4. Partial Refunds

In some cases, we may issue a partial refund:

  • If an item is returned with minor damage that does not affect its functionality (e.g., small stain, missing tag), we may offer a partial refund at our discretion.
  • If only part of an order is returned, the refund will be calculated based on the price of the returned item(s), minus any applicable shipping costs (if applicable—though we offer free shipping, this may apply to oversized items or special circumstances).

5. Non-Refundable Items

The following are not eligible for refunds:

  • Items returned after the 60-day window.
  • Items that have been worn, washed, or damaged by the customer.
  • Customized or personalized items (unless defective).
  • Gift cards or e-gift cards.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer service team at:

[email protected]